Custom City

Thank you for your interest in our 3D city maps! We strive to provide high-quality products and exceptional customer satisfaction. However, we understand that situations may arise where you need to return your order. This policy outlines the conditions under which we accept returns and offer refunds.

Conditions for Return:

• Unopened and Unaltered Products: We will accept returns for a full refund within 14 days of purchase for unopened and unaltered 3D city maps. To initiate a return, please contact us at sales@3dprintingexpress.co.uk with your order number and reason for return.
• Damaged Products: If your 3D city map arrives damaged, please contact us within [Number] days of receipt. We will require photographic evidence of the damage. Once verified, we will offer you a full refund or a replacement map, at your discretion.
• Incorrect Products: If you receive a 3D city map that is incorrect compared to your order, please contact us within 14 days of receipt. We will arrange for the correct map to be shipped to you at no additional cost.

Non-Refundable Items:

• Opened or Altered Products: We cannot accept returns for opened or altered 3D city maps. This includes maps that have been removed from their original packaging, damaged due to customer handling, or personalized with additional features.
• Digital Downloads: Due to the nature of digital products, we cannot offer refunds for downloaded 3D city map files.

Return Shipping Costs:

• Change of Mind: If you are returning a product due to a change of mind, you will be responsible for the return shipping costs.
• Damaged or Incorrect Products: We will cover the return shipping costs for damaged or incorrect products.

Processing Time:

• Once we receive your return and verify that it meets the conditions outlined above, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase.

We encourage you to review this policy carefully before placing your order. If you have any questions, please don't hesitate to contact us.

Processing Time:

Once you place your order, we typically process and prepare your 3D city map for shipment within 5 business days. This timeframe may vary depending on the complexity of your order (e.g., custom personalisation)

Tracking Your Order:

You will receive a confirmation email with a tracking number once your order ships. This allows you to track the progress of your delivery directly with the shipping carrier.

International Shipping:

We are happy to ship 3D city maps internationally! However, please note that additional shipping costs and estimated delivery times will apply. You can find specific details and rates for your desired destination on our checkout page or by contacting us directly.

Additional Information:

• We take great care in packaging your 3D city map to ensure it arrives safely.
• We are not responsible for delays caused by customs clearance or unforeseen circumstances beyond our control.
• For specific details about shipping costs and estimated delivery times, please visit our shipping information page (if applicable) or contact our customer service team.